Rights and Responsibilities

Comprehensive makes information regarding consumer rights and responsibilities readily available on our website. This information can also be provided in hard copy upon request from a client or consumer. The information includes:

A. Consumer rights to:

• receive information about Comprehensive services, clinical guidelines and consumers rights;
• be treated with respect, dignity, and privacy;
• voice complaints or file appeals about Comprehensive or its services;
• receive information about Comprehensive services in understandable language;
• easily access care;
• fair and equal treatment, regardless of their race,  gender, ethnicity, age or disability;
• receive information on the clinical guidelines used in utilization management decisions

B. Consumer responsibilities to:

• provide Comprehensive with the necessary information to perform utilization management functions, to the extent possible;
• ensure that any such information provided is complete, accurate, and current.